Roger Dubuis - Services & support
In order to ensure that all Roger Dubuis models reach or exceed the most demanding quality standards, all eligible movements are COSC-certified and each timepiece is individually certified with the Hallmark of Geneva, the two certifications being granted by two independent external bodies.
Manufacture garantee
Roger Dubuis movements are highly sophisticated mechanisms that have been crafted with absolute care.
We guarantee your timepiece against any technical compliance flaw as well as any defect resulting from the materials used for a two-year period as of the date of purchase. If your watch were to show any such flaw during this period, we undertake to restore it to working order graciously.
Maintenance services
In order to ensure the smooth running of your watch and maintain its precision, it is nonetheless advisable to have a complete service performed every three to four years by an authorised repair or customer service centre. You will receive a one-year guarantee after such a service.
When you entrust us with your watch, we first establish a diagnosis. The necessary maintenance operations are then conducted on your timepiece: the movement is entirely taken apart, some components are udpated in order to benefit from the latest technological innovations developed by Roger Dubuis, and the case is meticulously polished.
Finally, the assembled watch is tested for two to four weeks, depending on its complexity, so as to ensure it is in perfect working order.
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