Dispute At SwissWatches.vip
About Dispute - SwissWatches.vip
1: Dispute Process
(1): SwissWatches.vip understands that it's never a pleasant experience to have a problem with a transaction. Often, the easiest way to resolve a problem is by communicating with your seller. If you have a problem, you can use SwissWatches.vip Dispute email address watch.sold@gmail.com to help track, manage, and resolve your dispute as quickly as possible. Opening a dispute guarantees that your money is being held in the 95epay Buyer Protection system and not released to the seller.
(2): If you are not satisfy with the items, you should contact our service email address watch.sold@gmail.com at the first time. You should tell them what is the problem with the item, and you should tell them your order No. , then the seller will check your order soon, then they can solve the problem for you.
(3): Maybe you can ask them to exchange the watch, or pay for some shipping fee to get a new watch, or refund part of money, any advise you like, then you can talk with them to solve the problem, also if you want to return the watch, you should promise that the watch is not damage , also the shipping fee is at your own, and after we receiving the item, we only can refund the payment for the item, we cannot refund the shipping fee $25, so I hope that you can understand this.
(4): Also I can tell you all of the items in our website are super A class, so I think you will love them very much, so please don't worry to meet those problems. Making every customer happy is our duty. So don't hesitate to place the order from our website SwissWatches.vip.
2: SwissWatches.vip Resolution service
(1): Preface
Disputes submitted to SwissWatches.vip Resolution Center can be divided into 2 types:
A: The package is not received
B: The received item is significantly not as describeda.
C: Described below are the guidelines of how SwissWatches.vip Resolution Center handles these escalated disputes.
(2): Guidelines
A: SwissWatches.vip Resolution service only deal with escalated dispute. Before the dispute can be received, it is time for buyers and sellers to communicate with each other. SwissWatches.vip Resolution service will follow the agreement worked out by both buyer and seller if an agreement is submitted within 5 business days. Otherwise, SwissWatches.vip will make a decision for the case.
B: SwissWatches.vip is a platform and SwissWatches.vip Resolution service will rule as an impartial judge.
C: SwissWatches.vip Resolution service's judgment result for a case will be announced 10 business days after a dispute has been submitted to SwissWatches.vip. For every dispute submitted to SwissWatches.vip Resolution service, both buyer and seller are required to provide evidence, including tracking document, etc. If any party fails to co-operate, SwissWatches.vip Resolution service will rule in favor of the other party.
